vipbet Privacy Policy

1. Introduction

vipbet, accessible at https://vipbet.cam, is committed to protecting the personal data of every player who registers and uses the platform. This Privacy Policy (hereinafter "Policy") sets out in plain, formal terms exactly what information vipbet collects, why it is collected, how it is processed and stored, with whom it may be shared, and for how long it is retained. This Policy applies to all users of the vipbet website, mobile site, and any associated services, including cricket betting, live casino, slot games, and the payment cashier.

This Policy should be read alongside the vipbet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and together constitute the full contractual and operational framework governing your relationship with vipbet.

vipbet takes data protection seriously. The platform does not sell player data to third parties for advertising purposes. Data collected by vipbet is used exclusively to operate, improve, and secure the platform, to fulfil legal obligations, and to provide players with the best possible experience.

2. Data Controller

For the purposes of this Policy, vipbet acts as the data controller in respect of the personal data it collects from players using the https://vipbet.cam platform. As data controller, vipbet is responsible for determining the purposes and means of processing personal data collected through the platform.

If you have any questions or concerns regarding how vipbet processes your personal data, or wish to exercise any of your data rights as described in Section 11 of this Policy, you may contact the vipbet data team at the email address provided in Section 16.

3. Data We Collect

vipbet collects the following categories of personal data from players during registration, account use, and interaction with the platform's services:

3.1 Identity Data

Full legal name, date of birth, nationality, and national identity document details. This data is collected during account registration and may be supplemented during the KYC (Know Your Customer) verification process.

3.2 Contact Data

Email address, mobile phone number, and residential address within Bangladesh (including division, district, and city — such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).

3.3 Financial Data

Payment method identifiers associated with bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions. vipbet does not store full card numbers or mobile wallet PINs. Transaction history, deposit and withdrawal records, and BDT account balances are retained for operational and compliance purposes.

3.4 Technical Data

IP address, browser type and version, operating system, device type, screen resolution, session duration, referring URL, and time zone (Bangladesh Standard Time, BST/UTC+6).

3.5 Usage Data

Betting history, game session records, sports markets accessed (including cricket BPL and T20 World Cup markets), casino game interactions, bonus usage, and platform navigation patterns.

3.6 Communications Data

Records of correspondence between you and the vipbet support team, including chat transcripts, email exchanges, and support ticket logs.

3.7 Verification Data

Copies of identity documents submitted for KYC purposes, including national ID cards, passports, or utility bills. These documents are stored securely and used exclusively for identity verification and regulatory compliance purposes.

4. How We Collect Data

vipbet collects personal data through the following channels:

• Direct registration: Information you provide when creating your vipbet account, completing identity verification, or updating your profile.
• Platform transactions: Data generated automatically when you deposit, withdraw, place bets, play casino games, or interact with the cashier.
• Technical collection: Data captured automatically by the platform's servers and analytics systems when you visit or use the vipbet website, including cookies and session logs.
• Support interactions: Information you provide when contacting the vipbet support team via email or live chat.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard as part of the deposit and withdrawal processing flow.
• Identity verification providers: Results of automated and manual KYC checks where third-party verification services are used.

5. How We Use Your Data

vipbet processes personal data for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Processing deposits and withdrawals	Identity, Financial, Technical
Identity verification (KYC)	Identity, Verification
Delivering betting and casino services	Identity, Usage, Technical
Fraud prevention and platform security	Identity, Financial, Technical, Usage
Responsible gaming monitoring	Identity, Usage, Communications
Customer support and dispute resolution	Identity, Communications, Usage
Legal and regulatory compliance	Identity, Financial, Verification
Platform analytics and improvement	Technical, Usage (aggregated)
Sending transactional notifications	Contact, Financial

vipbet does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. vipbet does not use your personal data to serve third-party advertising or to sell your information to marketing partners.

6. Legal Basis for Processing

vipbet processes personal data on the following legal bases depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the vipbet Terms & Conditions and deliver the services you have requested, including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out in the legitimate interests of vipbet or its players, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights.
• Consent: Where vipbet relies on your consent for specific processing activities, such as sending optional marketing communications or using non-essential cookies, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

vipbet does not sell, rent, or trade your personal data to any third party. Your data may be shared in the following limited and controlled circumstances:

7.1 Payment Processing Partners

Transaction data necessary to process deposits and withdrawals is shared with the relevant payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers process data solely to facilitate the specific transaction and are bound by their own data protection obligations.

7.2 Identity Verification Providers

Where vipbet uses third-party KYC or identity verification services, the minimum necessary identity data is shared with those providers to complete the verification process. Such providers are contractually prohibited from using your data for any purpose other than verification.

7.3 Game Providers

When you play games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session data — including your anonymised player identifier and game activity — is transmitted to those providers to enable the game to function. vipbet shares only the minimum data required for this purpose.

7.4 Legal and Regulatory Disclosure

vipbet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of vipbet, its players, or the public. In all such cases, vipbet will disclose only the data specifically requested and will document the disclosure.

7.5 Business Transfers

In the event that vipbet undergoes a merger, acquisition, or transfer of assets, player data held at the time may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and any change in the identity of the data controller through a notice published on the vipbet platform.

8. Data Retention

vipbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with financial record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the relevant transaction.
• KYC and verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication in a support thread, unless retention is required for ongoing dispute resolution.
• Technical and usage data: Aggregated usage analytics are retained indefinitely in anonymised form. Session-level technical logs are retained for up to 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be attributed to an identifiable individual.

9. Data Security

vipbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the vipbet platform.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised vipbet personnel with a legitimate business need can access personal data.
• Regular internal security reviews and vulnerability assessments of the vipbet platform and its supporting infrastructure.
• Secure, access-controlled storage of KYC documentation with audit logging of all access events.
• Multi-factor authentication requirements for internal administrative access to systems holding personal data.

While vipbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your vipbet login credentials confidential and for notifying [email protected] immediately if you suspect unauthorised access to your account.

10. Cookies & Tracking Technologies

vipbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, security tokens, load balancing	Session / up to 24 hours
Functional	Remembering language preference, currency display (BDT), game lobby state	Up to 12 months
Analytics	Aggregated usage data, page visit counts, session duration analysis — used to improve platform performance	Up to 24 months
Fraud Prevention	Device fingerprinting signals used to detect suspicious account activity and protect player accounts	Up to 12 months

Strictly necessary cookies cannot be disabled as they are required for the platform to function. You may configure your browser to block or delete functional and analytics cookies; however, doing so may affect your experience on the vipbet platform. vipbet does not use third-party advertising cookies or retargeting pixels.

11. Your Data Rights

Depending on applicable law, you may have the following rights in relation to the personal data vipbet holds about you:

• Right of access: You may request a copy of the personal data vipbet holds about you.
• Right to rectification: You may request that vipbet correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that vipbet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that vipbet restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format for transfer to another service.
• Right to object: You may object to processing based on vipbet's legitimate interests, including direct marketing, where applicable.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, submit a written request to [email protected], clearly identifying yourself and the right you wish to exercise. vipbet will respond within 30 days of receiving a valid request. In certain cases, vipbet may need to verify your identity before processing a data rights request.

12. Minors

The vipbet platform is strictly for adults aged 18 years and above. vipbet does not knowingly collect or process personal data from individuals under the age of 18. If vipbet becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on the vipbet platform, please notify us immediately at [email protected].

13. International Data Transfers

vipbet primarily processes and stores player data in facilities serving the Bangladesh and South Asia region. In certain circumstances — particularly in connection with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — game session data may be processed on servers located outside Bangladesh. Where such transfers occur, vipbet ensures that appropriate contractual safeguards are in place between vipbet and the relevant provider, consistent with the protections described in this Policy.

14. Third-Party Services

The vipbet platform integrates with third-party services including game providers and payment processors, as described in Sections 7 and 13 of this Policy. vipbet is not responsible for the privacy practices of these third parties. Each third-party provider operates under its own privacy policy and data protection framework. vipbet selects third-party partners based in part on their demonstrated commitment to data security and player protection, and contractually requires them to handle any shared data in a manner consistent with this Policy.

15. Changes to This Privacy Policy

vipbet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, a notification will be displayed on the vipbet platform. The revised Policy will be effective immediately upon publication at https://vipbet.cam/privacy-policy. The "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the vipbet platform following publication of an updated Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should cease using the platform and may request account closure in accordance with the vipbet Terms & Conditions.

16. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vipbet handles your personal data, please contact the vipbet data team using the details below. All privacy-related communications are handled in English and are responded to within 30 days.

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Request" in the subject line of your email, along with your registered account username and the nature of your query, to help the vipbet team process your request as efficiently as possible.